Questions people actually ask.

Listings refresh twice a day, at 08:00 and 10:00 UTC (16:00 and 18:00 Malaysia time). Sold prices are verified within a day of the auction. If a listing is posted less than 12 hours ago and you need it, email us — we'll pull it manually.

We consolidate publicly accessible Malaysian auction platforms and the official Malaysian government court record. For competitive and legal reasons we don't name the specific platforms we index, but every listing on Hartanahub is reconciled weekly against the official court record. Using Hartanahub is legal. Attending and bidding on the auctions we list is also legal — we don't intermediate the bid, you do that directly with the auctioneer.

No. Your search history, watchlist, personal auction record, and notes are private to your account. Admin (our team) has read-only access for support, with an audit log. See the Privacy Policy.

Every upcoming auction in KL / Selangor / Putrajaya, the market comparables overlay on every card, the auction calendar, the map view, the loan and rental-yield calculators, a watchlist of 25 properties, and the full Auction Cost Breakdown. Free is a complete tool for someone attending 1–3 auctions a year.

Three things: POS document access (the actual legal PDF), past / sold / unsold listings (for comp research), and tenancy tools + document vault. That's it — we kept the paywall narrow on purpose so the free product doesn't feel crippled.

Agents need fields end users don't (bank, lawyer, auctioneer, borrower — which we hide by default for privacy), plus commission tracking against Malaysia's progressive tax scale, deal pipelines, and branded comparison reports. Those cost us more to build and run, so they live in the Agent and Premium Agent tiers.

Yes — 14-day free trial on both Premium and Agent tiers. Cancel any time during the trial, no charge. After the trial, first-time paid subscribers also get a 14-day no-questions refund window.

Hartanahub is a PWA — you can install it on iOS and Android from the browser's “Add to Home Screen” menu. It behaves like a native app (offline watchlist, push notifications, biometric lock). No app store required.

Source-platform URLs and names. Borrower details to non-agents. Your private notes to anyone but you. Any individual transaction price unless you're on a tier that includes Market Data access.

Email hello@hartanahub.comwith the property ID (visible on the detail page) and the field that's wrong. We fix or escalate to the source within 24 hours. Admin flags also route these into the data-verification queue automatically.

Settings → Subscription → Cancel. Takes effect at the end of your current billing period; no pro-rate, no retention email loop.

14 days from first paid charge: full refund, email billing@hartanahub.com. After that, we refund on a case-by-case basis if you can't use the service through our fault (e.g. a prolonged outage).

It depends on the case type printed on the Proclamation of Sale. LACA listings (bank-assigned, no strata title yet — most condominiums and serviced apartments) give you 90 or 120 days from auction date; the exact number is on the POS. The bank can grant extensions on request — but extensions are discretionary. If the bank refuses, the deposit is gone. Non-LACA listings (High Court or Land Office cases — most landed homes and shoplots) give you a strict 120 days with NO extension under any circumstances. Always confirm the specific window with the auction agent — extensions and discretion vary case-to-case.

Important — “coverage” is pay-and-claim, not direct payment. You pay every outstanding charge yourself first, in cash, to unlock the title transfer. After the transfer completes, you submit itemized bills + receipts to the bank's lawyer and the bank reimburses the items covered by its template. Plan for the full upfront cashflow — bank reimbursement is a back-end recovery, not a discount at handover, and the paperwork loop typically takes 4–12 weeks.

Coverage scope: generally, every Malaysian bank reimburses Quit Rent and Assessment — the minimum. Some bank templates also reimburse maintenance fees, sinking fund, late payment charges, and insurance; some reimburse everything via the catch-all phrase “and all other expenses”. Non-LACA High Court cases generally reimburse only Quit Rent + Assessment — the buyer eats maintenance arrears, sinking-fund debt, late charges, and insurance, which can total RM 10,000–50,000+ on a high-rise or strata-titled landed.

Not always. Three common states: vacant possession guaranteed (clean handover, the bank delivers vacant property); as-is, where-is (sold as-is, may or may not be vacant, buyer assumes risk); and explicitly occupied (tenants or original owner in residence, buyer evicts at own cost). Eviction typically costs RM 5,000–15,000in legal fees and 3–6 months of vacancy. The detail page surfaces the property's vacant-possession status when we can extract it from the POS — always re-confirm with the auction agent.

No — interior viewing is not permitted before the auction. The Proclamation of Sale (POS) explicitly states the property is sold “as-is, where-is” with no right of inspection, and entering an occupied auction property without the current occupant's consent is trespass under Section 441 of the Malaysian Penal Code. The bank does not have legal possession until after the auction settles, so neither the bank, the auctioneer, nor the lawyer can let you in.

Exterior drive-by inspection is fine and recommended — walk the building, talk to neighbours and the gate guard, photograph the façade and common areas. For everything else use Hartanahub: (1) read the full POS PDF for condition disclosures, (2) review the Bank Coverage and Vacant Possession status we surface on every listing detail page, (3) request our free partnering auction agent via the green button on any listing — they brief you on known condition risk from prior auctions, owner-supplied photos, and on-the-ground intel at no cost. Bidding sight-unseen is the Malaysian-auction norm — the headline discount builds in this risk.

For LACA properties where the developer hasn't yet issued individual strata title, the POS may state that the developer's consent is required for the title transfer. This typically adds 30 to 90 days to your post-auction handover timeline plus modest documentation overhead. Factor it into your total holding cost, your loan disbursement schedule, and your tenant move-in date.

Some do — two distinct paths to be aware of.

(1) Strata-titled gated landed. Many gated-and-guarded landed schemes (Bukit Jelutong, Setia Alam inner phases, Eco Sanctuary, Bandar Rimbayu inner phases, Country Heights, and similar) are strata-titled even though they look like terrace / semi-D houses. They have a management office, monthly maintenance fees, sinking-fund contributions, and arrears risk identical to highrise strata. When the POS title type shows Strata, expect material outstanding. On a long-defaulted Non-LACA High Court strata-landed, the bank covers only Quit Rent + Assessment — buyer bears all maintenance + sinking + late charges (RM 10,000–50,000+).

(2) Residence Association (RA) landed. Gated communities that are NOT strata-titled are usually managed by a Residence Association or equivalent self-organising body. The community still collects monthly contributions for gate guards, perimeter lighting, and common landscaping — through resident-signed agreements at townhall meetings, not via strata law. The catch: RA arrears are not cleared at auction transfer and are not covered by the bank's COS(the bank's coverage clause is scoped to JMB/strata maintenance only). RA arrears are also harder to verify pre-bid because there's no formal JMB statement — the auctioneer typically won't surface them. Call the gate office or knock on a neighbour's door before bidding to check.

The misconception that “landed = no maintenance arrears” is one of the common first-time-buyer traps.

Bank templates are general— most Maybank LACA listings, for example, follow the same coverage scope. But specific listings sometimes deviate via addendums, court orders, or negotiated terms. We surface the bank's general pattern on the detail page as a starting point, with a permanent “Confirm with the auction agent” disclaimer. The Conditions of Sale for the specific listing is the only authoritative source — request it from the auctioneer before bidding.

Click Sign up free on the home page. Enter your name, email, phone, and a password (min. 8 chars). Solve the bot-protection challenge. You'll get a verification email within ~30 seconds — click the link to activate. Sign in and you're on /home with the Free tier.

Agents: use Register as Agentinstead so we can verify your REN credentials. You'll upload a proof file (REN card, MIEA letter, or agency appointment) and we'll review within 1-2 business days.

Optional for Free / Premium accounts, recommended for everyone, eventually required for Admin and Premium Agent. Go to Settings → Two-Factor Authentication, enter your password, scan the QR code with Google Authenticator / 1Password / Authy / Apple Passwords. Enter the 6-digit code shown in the app to confirm.

You'll get 10 single-use recovery codes— save them somewhere outside your phone (password manager, printed paper in a fireproof safe). On next sign-in you'll enter your password, then a fresh 6-digit code from the app. If you don't have the app handy, click “Use a recovery code instead” on the login page.

If you still have a recovery code:use it on the login page (click “Use a recovery code instead”). Each code is single-use; we'll deduct one from your saved set.

If you have NO recovery codes and lost the app: email hello@hartanahub.comfrom the account's email address. We'll verify your identity (last password reset, recent watchlist additions, REN tag if agent) and admin-reset 2FA so you can sign in normally and re-enrol. Treat recovery codes like a passport — print + save in a fireproof location.

Three possible reasons:

(1) The POS hasn't been published yet by the auctioneer. POSes are typically posted 14-30 days before the auction date. Check back closer to the auction.

(2) The POS we have on file is stale.The auction date changed (re-auction or postponement) and we're waiting for the new POS. The page shows “POS pending fresh copy” in this case.

(3) The auctioneer never published a POS digitally.Some smaller auctioneer offices still hand POSes out in person. Reply to the watchlist alert for this listing and we'll request it manually from the auction agent.

Yes — multiple layers:

Connection: HTTPS-only, enforced via HSTS preload — your browser refuses any non-HTTPS request.
Storage: passwords are bcrypt-hashed (cost 12, industry standard), database encrypted at rest by Neon, uploaded documents encrypted at rest by Cloudflare R2.
Region:data lives in Singapore (Vercel) + Asia-Pacific (Neon / AWS). We don't transfer your data outside the region for routine operations.
2FA available for every account; recommended.
Error tracking: Sentry strips session cookies and auth headers before events leave our servers.
Source confidentiality: source-platform names and URLs are NEVER exposed to non-admin users — a legal guardrail enforced in code + audited every deploy.

Full details on the Privacy Policy page.

Search a property → click → form auto-fills with title type, location, auction date, reserve price, and bank coverage. The tool calculates total cash-out: deposit, balance to bank, legal fees, stamp duty, outstanding charges (maintenance, sinking, quit rent, assessment), and post-auction costs (renovation buffer, eviction if needed). Each row is editable so you can model your exact scenario.

For LACA cases we pre-fill the bank's general coverage pattern from our COS database; for Non-LACA we hard-code “only Quit Rent + Assessment covered” (the Malaysian convention). Premium tier can save the breakdown + export to PDF for client meetings. Free tier sees the full calculation in-page but can't save or export.

Email: hello@hartanahub.com for general questions, privacy@hartanahub.com for data requests, billing@hartanahub.com for payment issues.

WhatsApp:on every property's detail page is a button to chat with our free partnering auction agent — they'll answer property-specific questions (settlement, bank coverage, post-auction steps).

Critical account issues(lockout, 2FA reset): reply URGENT in the subject line and we'll prioritise within ~24h.

Yes, both. Malaysia's PDPA 2010 entitles you to (a) a full copy of everything we hold and (b) deletion of your account.

Export: Settings → Data Export → click. Within minutes you'll receive an email with a .jsonattachment containing your account, watchlist, notes, inquiries, cost-breakdowns, and tenancy records. Source URLs and your bcrypt'd password hash are NOT included (legal guardrail + security).

Delete: Settings→ Delete Account → enter password + type DELETE. Account purged within 30 days. Anonymised aggregate stats may persist (e.g. “how many users searched X this month”) but contain nothing identifying.