Questions people actually ask.

Listings refresh twice a day, at 08:00 and 10:00 UTC (16:00 and 18:00 Malaysia time). Sold prices are verified within a day of the auction. If a listing is posted less than 12 hours ago and you need it, email us — we'll pull it manually.

We consolidate publicly accessible Malaysian auction platforms and the official Malaysian government court record. For competitive and legal reasons we don't name the specific platforms we index, but every listing on Hartanahub is reconciled weekly against the official court record. Using Hartanahub is legal. Attending and bidding on the auctions we list is also legal — we don't intermediate the bid, you do that directly with the auctioneer.

No. Your search history, watchlist, personal auction record, and notes are private to your account. Admin (our team) has read-only access for support, with an audit log. See the Privacy Policy.

Every upcoming auction in KL / Selangor / Putrajaya, the market comparables overlay on every card, the auction calendar, the map view, the loan and rental-yield calculators, a watchlist of 25 properties, and the full Auction Cost Breakdown. Free is a complete tool for someone attending 1–3 auctions a year.

Three things: POS document access (the actual legal PDF), past / sold / unsold listings (for comp research), and tenancy tools + document vault. That's it — we kept the paywall narrow on purpose so the free product doesn't feel crippled.

Agents need fields end users don't (bank, lawyer, auctioneer, borrower — which we hide by default for privacy), plus commission tracking against Malaysia's progressive tax scale, deal pipelines, and branded comparison reports. Those cost us more to build and run, so they live in the Agent and Premium Agent tiers.

Yes — 14-day free trial on both Premium and Agent tiers. Cancel any time during the trial, no charge. After the trial, first-time paid subscribers also get a 14-day no-questions refund window.

Hartanahub is a PWA — you can install it on iOS and Android from the browser's “Add to Home Screen” menu. It behaves like a native app (offline watchlist, push notifications, biometric lock). No app store required.

Source-platform URLs and names. Borrower details to non-agents. Your private notes to anyone but you. Any individual transaction price unless you're on a tier that includes Market Data access.

Email hello@hartanahub.comwith the property ID (visible on the detail page) and the field that's wrong. We fix or escalate to the source within 24 hours. Admin flags also route these into the data-verification queue automatically.

Settings → Subscription → Cancel. Takes effect at the end of your current billing period; no pro-rate, no retention email loop.

14 days from first paid charge: full refund, email billing@hartanahub.com. After that, we refund on a case-by-case basis if you can't use the service through our fault (e.g. a prolonged outage).

It depends on the case type printed on the Proclamation of Sale. LACA listings (bank-assigned, no strata title yet — most condominiums and serviced apartments) give you 90 or 120 days from auction date; the exact number is on the POS. The bank can grant extensions on request — but extensions are discretionary. If the bank refuses, the deposit is gone. Non-LACA listings (High Court or Land Office cases — most landed homes and shoplots) give you a strict 120 days with NO extension under any circumstances. Always confirm the specific window with the auction agent — extensions and discretion vary case-to-case.

Important — “coverage” is pay-and-claim, not direct payment. You pay every outstanding charge yourself first, in cash, to unlock the title transfer. After the transfer completes, you submit itemized bills + receipts to the bank's lawyer and the bank reimburses the items covered by its template. Plan for the full upfront cashflow — bank reimbursement is a back-end recovery, not a discount at handover, and the paperwork loop typically takes 4–12 weeks.

Coverage scope: generally, every Malaysian bank reimburses Quit Rent and Assessment — the minimum. Some bank templates also reimburse maintenance fees, sinking fund, late payment charges, and insurance; some reimburse everything via the catch-all phrase “and all other expenses”. Non-LACA High Court cases generally reimburse only Quit Rent + Assessment — the buyer eats maintenance arrears, sinking-fund debt, late charges, and insurance, which can total RM 10,000–50,000+ on a high-rise or strata-titled landed.

Not always. Three common states: vacant possession guaranteed (clean handover, the bank delivers vacant property); as-is, where-is (sold as-is, may or may not be vacant, buyer assumes risk); and explicitly occupied (tenants or original owner in residence, buyer evicts at own cost). Eviction typically costs RM 5,000–15,000in legal fees and 3–6 months of vacancy. The detail page surfaces the property's vacant-possession status when we can extract it from the POS — always re-confirm with the auction agent.

For LACA properties where the developer hasn't yet issued individual strata title, the POS may state that the developer's consent is required for the title transfer. This typically adds 30 to 90 days to your post-auction handover timeline plus modest documentation overhead. Factor it into your total holding cost, your loan disbursement schedule, and your tenant move-in date.

Some do — two distinct paths to be aware of.

(1) Strata-titled gated landed. Many gated-and-guarded landed schemes (Bukit Jelutong, Setia Alam inner phases, Eco Sanctuary, Bandar Rimbayu inner phases, Country Heights, and similar) are strata-titled even though they look like terrace / semi-D houses. They have a management office, monthly maintenance fees, sinking-fund contributions, and arrears risk identical to highrise strata. When the POS title type shows Strata, expect material outstanding. On a long-defaulted Non-LACA High Court strata-landed, the bank covers only Quit Rent + Assessment — buyer bears all maintenance + sinking + late charges (RM 10,000–50,000+).

(2) Residence Association (RA) landed. Gated communities that are NOT strata-titled are usually managed by a Residence Association or equivalent self-organising body. The community still collects monthly contributions for gate guards, perimeter lighting, and common landscaping — through resident-signed agreements at townhall meetings, not via strata law. The catch: RA arrears are not cleared at auction transfer and are not covered by the bank's COS(the bank's coverage clause is scoped to JMB/strata maintenance only). RA arrears are also harder to verify pre-bid because there's no formal JMB statement — the auctioneer typically won't surface them. Call the gate office or knock on a neighbour's door before bidding to check.

The misconception that “landed = no maintenance arrears” is one of the common first-time-buyer traps.

Bank templates are general— most Maybank LACA listings, for example, follow the same coverage scope. But specific listings sometimes deviate via addendums, court orders, or negotiated terms. We surface the bank's general pattern on the detail page as a starting point, with a permanent “Confirm with the auction agent” disclaimer. The Conditions of Sale for the specific listing is the only authoritative source — request it from the auctioneer before bidding.